Sunday, November 6, 2011
What is the life of a Call center agent?
In most cases, a call center agent sleeps mostly during the day and is awake most of the night till the next morning. Though there are some that would offer morning shifts which is preferred by most agents, there would be some that would rather have the night shift as they are used to that lifestyle. Working in the morning shift with weekends off is what they would call “Normal na Buhay” so to speak.
Basically, a call center agent would start their day (or night) by logging into their computers and would just sit and wait for customers or clients to call in and assist them with their queries. This would however, depend on the type of account you are assigned to. Some would call in for feedback and issues. The areas I have mentioned would be handled by specific agents who were specifically trained to attend to every need of the customer. This is basically the daily routine of an agent in our company and the same goes for all the other agents in the call center industry. You just respond to their needs and hopefully end the conversation with a SMILE in the customer's voice, knowing that you have satisfied their hunger for assistance.
In any other case, living the life of a call center agent has its own rewards. The job opportunity is given to you without any bias as long as you are fluent in English and have a college education. Let's face the fact that without the Call Centers there would be a high rate of unemployed Filipinos, especially for the new graduates, as experience is a big factor in looking for a job.
Its not easy to be a call center agent because you need to risk you health and as well as you dignity. Discrimination will surely come along the way especially if your in front of professional employees. But if we knew somebody that is a call center agent its better if well gonna give them respect because being a call center agent is a very stressful job even if your pocket is full of money.
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